Google Apps for Work Change Management

Change management (CM) can ultimately allow teams to collaborate and work more effectively through organizational transitions. It provides context and training to be more effective in everyday work using a new tool. Too often companies skip change management, leaving employees in fear of the very resource provided to help them.

Understanding the tools you're using

I once saw someone driving an Audi R8 a full 15 mph under the speed limit. I was almost angry as I passed it on the freeway. That car tops out around 195 mph and can reach 60 in under 4 seconds.

You don't have to be a car lover to appreciate the concept that they were not using the car the way it was designed. If they wanted to drive carefully, remaining under the speed limit, they wasted their money. They bought a car that was designed for pushing the limits.

CM makes sure that once you upgrade to a supercar, you don't continue driving like you did with your old Buick LeSabre (no offense to any Buick aficionados - I know a heckuva guy who swears by his LeSabre.)

Of course CM is much more than this. Agosto has a specialized CM team based out of our Minneapolis headquarters that offers planning and implementation to companies across Canada and the U.S. We help organizations reduce transitional risks across the enterprise.

70% of organizational changes fail due to inadequate change support.
— John Kotter, as featured in the Harvard Business Review

Our CM specialists specifically help companies to understand the benefits of using Google Apps (or Google Drive) for Work. These specialists enable teams and/or designated end users to gain the knowledge and skills to quickly use Google Apps the way it was designed. This also ensures users truly adopt Google Apps as a tool that helps them to do their jobs better.

Ensure organizational readiness

There are two typical paths that employees take after an organizational change that can indicate the future success or failure of the change.

(1) With change management, employees are empowered to go down a path of:

  • Adoption

  • Internalization

  • Ownership

  • Increased skills

  • Expertise

(2) Without change management, employees are more likely to go down a path toward:

  • Confusion

  • Discomfort

  • Fear

  • Reversion to previous habits/tools

  • Self/group sabotage

Further, if employees are not willing or able to use the tool after the implementation, then there is no return on investment. It’s likely too expensive to overlook change management during a transition that affects a large number of (or all) employees.

Ensure your ROI with a cost/benefit analysis

For many companies, it costs more to not use change management.

Using CM

Hard benefits include reduced expenses with licenses, infrastructure, and maintenance.

Soft benefits include year-over-year increased productivity, reduced rework, and less redundancy due to increased collaboration.

Not using CM

Hard costs include licenses, additional deployment teams, and increased internal team hours.

Soft costs include project rework, project delays, lost productivity, and morale dip.

If you need a hand getting started with the organizational change management toward adopting Google Apps for Work or Google Drive for Work, give us a shout.

What’s one time you found yourself using tools more like an aging Buick than a new Audi?