A Managed Server: Saving Time and Money

Among many services provided as part of the Managed Server offering, we provide database management service.  Recently, one of our clients made a change to a big shared database to find out that product prices shown after this change were from two years ago.  All of the sudden, products were sold at old prices at multiple store locations.  The database was pulling thousands of wrong pricing fields.  In the meantime, our client could not sell anything because of inaccurate data causing their pricing and inventory levels to be off.

 

Our team stepped in and solved this problem within couple of minutes.  All we needed to know was when the change that off set the database occurred. Considering that we conduct hourly backups, we were able to restore the database to previous state and restart the server in order to reverse the corruption.  All of their data was restored to the correct state and their stores were able to continue with their operations. Had this not been the case, they would have to fix prices manually which would have taken a long period of time.  Ultimately, the corruption would have caused a long business interruption causing a loss revenue and unhappy customers.

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