Strategic Services Make us Part of the Team

Our client found us by reading about advantages of Managed Services for IT operations.  It also helped that through word of mouth they heard good things about us.  They reached out to us asking about helping them develop the next-generation technological platform and strategic planning to handle the next phases of growth and prevent business disruption as they scale.

 

Our strategic consultants stepped in and created an IT Steering Committee which analyzed our client's organization as a whole.  We created a Roadmap which itemized what our client had in place and what needed to be improved.  We associated each one of those strategic initiatives with their associated costs to deliver.  We then worked with our client to prioritize them as taking into consideration factors such as dependencies, risks and overall cost.  After reviewing our client's business strategy and assessing their environment, we developed a technology strategy to serve our client's immediate needs.  Our team assisted in building a five year IT budget that took into consideration the items that we had mapped out.  Clearly mapping these initiatives out enabled our team to have visibility over what had been accomplished, our client's budget, and where there was overspending so we could adjust quicly.  We also developed an IT Steering Committee composed of key members of our client's team. Under our leadership, this project management team oversaw the development of our plan that aligned with their strategic objectives.

 

During our initial engagement, our Strategic Services team created a technology strategy for low-maintenance, and cost-effective IT operations.  Using this strategy, we wanted to start by simplifying our clients messaging platform.  We helped them move from Microsoft Exchange to Google Apps without a hitch.  Google Apps was immediately embraced by our client's employees and franchisees who were able to collaborate with each other no matter where they were.  Taking the same strategic approach, we also consolidated the technology infrastructure in other areas to reduce costs in much the same way.  Leveraging SaaS lowered our clients maintenance costs by over 80 percent by reducing the hardware footprint and its associated maintenance.  As our client grows, they do not need to make additional capital investments in infrastructure.  Using SaaS as a strategy, allows small and mid-size companies to have access to new technologies without blowing their IT budget.

 

Our ultimate goal for our client was to help them implement an solid infrastructure, to lay the foundation for growth.  We help our clients simplify IT operations so they would focus on what they do best.  As a result of our initial engagement, we have gained our client's confidence and respect in our ability to help them proactively meet their growth objectives using technology.  We have become their trusted advisor and technology leader and are proud to be a part of their team.

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