A Managed Server: Saving Time and Money

Among many services provided as part of the Managed Server offering, we provide database management service.  Recently, one of our clients made a change to a big shared database to find out that product prices shown after this change were from two years ago.  All of the sudden, products were sold at old prices at multiple store locations.  The database was pulling thousands of wrong pricing fields.  In the meantime, our client could not sell anything because of inaccurate data causing their pricing and inventory levels to be off.

 

Our team stepped in and solved this problem within couple of minutes.  All we needed to know was when the change that off set the database occurred. Considering that we conduct hourly backups, we were able to restore the database to previous state and restart the server in order to reverse the corruption.  All of their data was restored to the correct state and their stores were able to continue with their operations. Had this not been the case, they would have to fix prices manually which would have taken a long period of time.  Ultimately, the corruption would have caused a long business interruption causing a loss revenue and unhappy customers.

Steps to Distater Proofing our Client

Outsourcing IT is beneficial for a company in many ways, I'll highlight two of them.  First of all, the cost of outsourcing the IT is usually about the third of what it would cost internally; and second, by outsourcing IT, a business reduces the risk by getting a support from experienced and efficient team who's combined knowledge would be expensive and time consuming to duplicate.  Therefore, having us constantly monitor your systems, making sure they  are always up and running, and fully-compliant are some of numerous advantages our team can provide for your business.

For one of our clients we implemented a Backup and Disaster Recovery platform during our managed services engagement. One evening one of our client’s core infrastructure servers had hardware failure and the server could not be brought back up.  This critical problem was immediately routed to us for investigation.  It happened late in the evening when most of client employees already went home and were not even aware of a problem that emerged.  Our team managed to turn up the virtual version of that server on our Backup Device.  Next morning when users came back to work they did not know that there was any issue and our client’s business was unaffected.  Had that not been the case the business across five different states would have had experienced 24 to 48 hours of downtime.  This issue could have cost the company more than several hundreds of thousands dollars a day, because it would be impossible to continue with their operations.  By providing a comprehensive Business Continuity Plan, not only did we prevent a loss of productivity from happening, but we also made sure that our client’s customers were not affected.  Our support team helped this company solve their issue quickly and without business interruption.