Arrow Transportation Systems Inc. Drives Success with Google Apps
What Arrow Wanted
- To replace legacy Exchange platform
- Cloud-based system
- Email and document collaboration
Why Arrow Went Google
- Focus on productivity
- Cloud solution
- Work from any device, anywhere
What Arrow Accomplished Through Agosto
- Rapid deployment
- Business transformation - less travel, more real-time collaboration
- 98% reduction in email support calls
About Arrow Transportation Systems Inc:
Arrow trucks began hauling goods in Vancouver, British Columbia in 1919. Today, Arrow is one of Canada’s largest bulk commodity haulers and reload operators, and has solidified its reputation as a carrier that truly represents quality, value and customer service. With 34 locations in both Canada and United States, and almost 1,000 employees, Arrow is leading the way in developing service-focused transportation solutions.
Arrow was reviewing options to move from its legacy Microsoft Exchange email platform, and had started discussing Google Apps with Agosto. The two companies had just begun executing the deployment plan as Arrow’s Exchange server failed.
Agosto and Google Solution:
Because of the catastrophic nature of the hardware failure, Arrow needed assistance to migrate extremely rapidly to Google Apps, which Agosto was able to assist and complete within just two weeks.
“Agosto helped Arrow move to Google Apps very quickly, turning an extremely volatile situation into a smooth transition,” said Mitchell Zulinick, Chief Operating Officer for Arrow. “Our move to Google Apps started the entire company on an exciting transformation to new levels of productivity. As a transportation company approaching our 100 year anniversary, it’s great to be able to say that team collaboration is up, IT costs are down and we’re working more efficiently and effectively.”
Sheets, Google Apps spreadsheets, have made particular impacts. “Sheets allow for real-time collaboration between several of our company’s branches across North America,” said Mitchell. “We securely share the latest safety information, production figures, and more. It’s an incredible time saving tool.”
Hangouts are now being used extensively at the company, too, without a big push. “We really didn’t know how widely some Google Apps features would be used,” said Mitchell. “We were initially focused on a replacement email and document system. But now, instead of emailing back and forth, or having to schedule a call, our team members just start a Hangout chat or video call, and it’s like being in the same room. It’s saving us a bundle on travel costs, too.
We can work from any device, anywhere in the office or on the road, and we get things done faster, save on stress of having to travel for meetings and don’t have the usual wait for replies.”
Productivity overall has improved at Arrow. Collaboration and creativity at the company are on the rise. “We are able to measure that document collaboration has increased by 26%, due to the reporting by our teams”, said André Larouche, Chief Information Officer. “And overall new document creation has increased by 13%. We are very pleased by the changes.”
Even IT calls are down, way down. “Our support calls surrounding email issues are down 98%,” said André. “Our IT team has been able to focus on valued added technologies across the board, instead of having to hang on the line all day to fix the same email issues over and over.”
“With Google Apps, Agosto has helped us elevate the level of service we provide to both employees and clients. We’re saving time and money, and improving the way we work. It’s a winning situation as we grow into the future.”
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