At Agosto, we’re fortunate to be in the business of helping our customers to solve business issues. Sometimes those efforts lead to really exciting stories with very positive outcomes. One such story is that of our clients at Brake Supply. If you’d like to read the whole case study, you can find it here.
Brake Supply Co., Inc., is a division of Koch Enterprises, Inc. Started in 1947 as a repair shop for automotive brakes, the company now rebuilds heavy duty off road powertain components and hydraulic cylinders, with an exchange inventory valued at over $30 million. This allows customers to keep their equipment up and running with minimal down time. Brake Supply has operations across the U.S. and Canada, with its headquarters and main operations in Evansville, Indiana, where they operate the largest non-OEM rebuild center in the world.
Brake Supply’s Director of IT, Alex Copeland, was in the process of reviewing replacement options for some aging IT infrastructure. He anticipated having to upgrade IT resources and was interested in new ways of improving the company’s overall approach to IT.
After an extensive total cost of ownership analysis comparing on-premise hosted Exchange versus cloud-based Microsoft 365 and Google Apps, Brake Supply selected Google Apps through an agreement with Agosto.
Alex explored several competitive options before going with Google and had a challenging experience with Microsoft. “They would have you believe that the easiest path is just to stay on their systems, but in all the white papers and case studies I read from their perspective, they didn’t demonstrate a deficiency with Google - except it just wasn’t Outlook. They didn’t seem forward-thinking and did not show me efficiencies. Their whole pitch was about their enterprise agreement and licenses. They never let me know how it was going to help my business.”
When Alex contacted Google, the discussion revolved around what Google Apps could do for his business, including cost savings estimates and how Google’s collaborative environment could increase productivity and innovation. The values were in line with what Alex was looking and he accepted an introduction to Agosto. As he went through the talks with Google and Agosto, he was reassured.
“I am a do-it-yourself kind of guy and we have built most of our infrastructure. I had imagined having to do a lot of work but with this project the value was there for me to actually say to Agosto, ‘just make my life easy, and let’s go Google,’ and that is exactly what has happened.”
Alex was impressed with Agosto’s project management and treatment of change management. Agosto set expectations accurately and training went well; Alex says it was actually entertaining and engaging. A month after training, Alex spoke to a colleague in a particularly change-resistant office, who told him to make sure to let the Agosto trainer’s boss know that he did an excellent job. To hear this from one of his toughest internal customers was really encouraging.
“Another impressive aspect of the transition to Google Apps was the availability of the Agosto sales engineer assigned to our project,” said Alex. “He was always there to help when we had a concern. In other situations, even where we supposedly had 24x7 maintenance, we’d call our provider only to hear them complain about inconvenient timing. With Agosto, we have always had a good support experience.”
The feedback about the Google go-live from Brake Supply’s work force and top management has also been positive. The whole company is working better with Google Apps, replacing antiquated workflows with real-time collaboration using documents, spreadsheets and other Google Apps. The good news about cost savings is exciting, too.
“Over the next five years, Brake Supply should save over a million dollars by using Google Apps, provided the company stands firm to not get stuck combining old technology with more efficient Google tools,” said Alex. “The transition to Google Apps with Agosto is one of the best things that we have ever done in our IT work at Brake Supply since I arrived here 15 years ago.”