Corel is one of the world’s top software companies providing some of the industry’s best-known graphics, productivity and digital media products. Boasting the most comprehensive portfolio of innovative software, the company has built a reputation for delivering solutions that are easy to learn and use, helping people achieve new levels of creativity and productivity. The industry has responded with hundreds of awards for innovation, design and value. Used by millions of people around the world, Corel’s product lines include CorelDRAW® Graphics Suite, CorelDRAW® Technical Suite, Corel® Painter®, Corel® PaintShop® Pro, Corel® VideoStudio® and Corel® WordPerfect® Office, Winzip, Roxio Creator, Roxio Toast and Pinnacle Studio. For more information on Corel, please visit www.corel.com.
Corel has reinvented itself over the years through an expansion of its offerings in the Graphics, Digital Media and Productivity space. The company’s management team recognized the need to adopt a simplified yet scalable infrastructure on a variable cost model.
Agosto and Google Solution:
The company had already migrated from an on-premises CRM to Salesforce.com, and next identified Corel’s email and collaboration systems to move to the cloud. As a part of the evaluation process, the team looked at Google Apps and Microsoft 365. Corel’s Vice President Information Technology, Mark Fernandes, shared the company’s story.
“We were already a Google customer, using Postini to manage spam and email security,” said Mark. “We were also a Microsoft customer, running on-premises Exchange. With extensive global operations, including in Taiwan, China, Japan, the Philippines, Europe, and North America, we have teams working 24/7. We reviewed both Google’s and Microsoft’s options for email, scheduling and calendar, and wanted to communicate better and reduce costs. We found Google particularly attractive, with Chat, Sites, Docs and the ability to collaborate.”
Mark described that the team was initially skeptical about whether Google was mature enough for an enterprise offering. Many of Corel’s employees were home users of Gmail, though, so there was a certain comfort level in making the change to Google at work.
“Though we encouraged employees to go Google, one of our key strategies lives in giving people choices,” said Mark. “Some of our team members were glued to their Outlook clients, and GASMO (Google Apps Sync for Microsoft Outlook) helped to ease the challenge of synchronizing email clients and created a common, seamless platform that enables our global teams to work from anywhere, at any time, from any device. We have had a lot of success with users starting on Outlook and eventually transitioning to full-blown Google Apps, taking advantage of Gmail, Chat and even Sites.”
Mark commented on the transition. “We were actually very impressed with the transition to Google Apps,” said Mark. “Our experience with Agosto was great. I like that Agosto focused on change management, bringing us the tools to support this major change for our business. Agosto was instrumental in holding our hands throughout the implementation, which we rolled out in a phased approach to our IT team and finally to the larger organization. We also involved our senior management team early, which I believe led to our success.”
One of the first Corel divisions to officially go Google was WinZip, one of Corel’s main divisions. During Corel’s transition to Google Apps, Hurricane Sandy threatened the northeast coast of Canada and the United States, where WinZip is located. Acting quickly and efficiently, Agosto migrated WinZip’s entire domain to the Google platform in under five hours.
Feedback from Corel team members is also positive.
“Our marketing and product development folks appreciate the increased ability to collaborate,” said Mark. “Using Google Docs and Sites enables them to manage content. All of our teams are appreciate the secure, easy, device agnostic access to their mail and content. We’re an organization that doesn’t prescribe a particular device so granting access anytime, anywhere, with no need for a VPN for our Android or iOS users. And Google’s archiving and ediscovery keeps us secure so we haven’t had to add anything.”
Mark also shared how Google has helped him meet his objectives to save on costs.
“We have successfully decommissioned three Exchange servers, which has saved on IT costs” he said. “Google Docs and Chat also save on communication costs, plus we are enabling employees to collaborate in real-time from anywhere, on any device. I’m really pleased with the results financially.”