Among the many solutions Agosto offers is change management. But what exactly is it and do you need it? Call it user management, product adoption, education, training – by any name, it’s essentially a structured approach to the people side of change. But if that sounds touchy-feely and squishy to you, it certainly isn’t.
A McKinsey study (1) investigated the effect of organizational change management on ROI. The study revealed dramatically higher returns on investment for projects that had effective change management, 143 percent when an excellent change management plan was part of the initiative and 35 percent when there was poor or no change management.
What exactly does that mean? A 143 percent ROI means that for every dollar spent on the project the company is gaining 43 cents. On the other hand, 35 percent means that for every dollar spent they are losing 65 cents.
Another study (2) showed that three of the top six reasons IT projects fail are due to poor change management.
Our Google Apps Certified Deployment Specialists and trainers will work with you to implement an effective change management plan from a project’s start to finish, learning the unique aspects of your business, needs, and employees. Maximize product adoption and user engagement, and minimize wasted time and money by giving your employees the tools they need to hit the ground running.
We continually study change management models and methods to give you solutions that work, integrating the hard processes of moving from one platform to the next, as well as the psychological factors of motivating an organization’s people to embrace the change.
To learn more about how Agosto can help your business work more efficiently with IT services, Google Apps, custom application development and more, fill out our contact form or call us at 612.605.3520.
1(“Change Management That Pays,” McKinsey Quarterly, 2002.)
2 (“The Business Impact of Change Management”, Graziado Business Review, 2006, Volume 9, Issue 3)