WHAT ACADIAN WANTED
Updated email platform
A better way to manage file-based storage
Improved spam filter for company email
Cloud-based security and compliance
Collaborative tools for employees and advisors
WHY ACADIAN CHOSE G SUITE
Dual factor authentication
A secure cloud-based environment
Demonstrated PHI and HIPAA compliance with rules-based security
Collaborative tools that enhance productivity
A well planned, executed and managed introduction and transition to Google Cloud for its employees
Acadian Ambulance Service was founded in 1971. What began as a small ambulance company in Louisiana has expanded to include a diverse suite of services designed to offer support and education in health, safety and transportation. The company’s six divisions—Acadian Ambulance Service, Acadian Air Med, Executive Aircraft Charter Service, Acadian Total Security, National EMS Academy, and Safety Management Systems—provide emergency and non-emergency services in hundreds of communities throughout Louisiana, Texas and Mississippi. Acadian employs more than 4,500 employees across the United States and internationally.
“The applications in G Suite are tailored to the business user, our employees are embracing collaboration with Google Docs and Sheets; the IT department is using Forms; and workflow has improved with the use of Distribution Lists and Collaborative Inboxes.”
Agosto provided end-user communications before, during and after the implementation to inform employees about new tools and changes, and to ensure they were prepared to use the new platform effectively.
“Agosto’s change management professionals communicated with Acadian employees prior to and during the migration to Gmail, and did so in such a way as to make the transition as painless as possible,” stated Thevis.
Previously, with Microsoft Outlook, Acadian had to purchase an Exchange license for every PC, and an MS Outlook license for every user. With Google G Suite Acadian only needs to purchase one license per user. They can also purchase ‘blocks’ of users and activate them as needed. That means that the cost is prorated for new users, which saves even more money.
The ability to collaborate on shared files has increased productivity levels. It has also made complex tasks simpler. For example, the Acadian Ambulance Service division needs to maintain its Commission on Accreditation of Ambulance Services (CAAS) credentials by becoming recertified every three years. Multiple departments have to contribute as a part of this complex process. With Google Drive Acadian can create subfolders that organize the different certification components, enabling each department to focus on just their piece.
Acadian is committed to meeting the strict security and compliance regulations of the healthcare industry. Agosto worked with the company to tighten up server network security, eliminate a VPN network, migrate data to Google Cloud, and simplify user licensing. In addition, by choosing Google the company eliminated the need to hire a full-time MS Exchange administrator.
- All 4,500 employees now use G Suite
- Improved reporting, file sharing and collaboration among field employees
- Easy access to stats to track # of emails, use of video hangouts, and files added and/or shared, both internally and externally
- With rules-based security, Acadian can demonstrate its compliance to PHI and HIPAA
- The migration to G Suite saved Acadian up to 65% in cost reduction for user licenses (compared to Microsoft Office 365)
- Dual factor authentication allows a single login across multiple applications