WHAT PREMIER UTILITY WANTED
Scalable, reliable, stable platform
Unified employee communications
A system that would improve the team’s ability to provide excellent customer service
WHY PREMIER UTILITY WENT GOOGLE
Level of trust in other Google products (Geo/Mapping)
The ability of Google Apps to provide a consistent employee communication experience
Reduced capital expenses and management costs
Ability to immediately share updated information with clients
Secure, reliable communications
Premier Utility Services (Premier) is a division of Willbros Group, Inc., (NYSE: WG) a specialty energy infrastructure contractor serving the oil, gas, refinery, petrochemical and power industries.
Premier provides damage prevention services which include underground utility locating, gas leak surveys, electrical services, contact voltage surveys, pole surveys and inspections, emergency management, storm assessment, sign assessment, along with quality assurance audits and operator qualification training. Real-time updates on its secure, online database allow visibility for all client projects. The Company’s call center is available 24/7 to guarantee project success and client satisfaction.
Premier’s IT team engaged Agosto to help them work through a well-defined project and technical plan. Agosto migrated Premier’s mobile field workforce and corporate users across 22 states from Exchange 2010 to Google Apps. Additionally, Premier now has an email archiving and eDiscovery solution in Google Apps Vault.
“Our customers are highly regulated and required to take action on situations in the field promptly,” said Cradit. “We can provide them with map visualizations and actionable information so much more quickly than ever before, using equipment that’s not cost-prohibitive and tools that are easy to use. That means Premier is more efficient and our customers are more able to act quickly on their data. We find new uses for the platform all the time”.
Premier’s return on investment is already paying off.
“The investment in Google has been extremely positive,” said Makely. “Google is the platform that got us to start making positive changes across the board, and we are working now on migrating more and more of the business to the cloud. We have reduced our capital expenses and management costs and we’ve gained productivity. We’re still early in our deployment and are still discovering new ways to use Google Apps. We are even exploring using Google Glass for field collection. Really, we couldn’t be happier.”